Benefit from our extensive experience in project management
Effective implementation of our solutions is central to our project management expertise.
Ensure your success with our customer-centric approach
Take advantage of our knowledge and experience to make your fleet and transportation management projects a success. Our experience shows that well-planned and carefully managed projects have a significant impact on profitability. This is why our efficient approach is based on four main phases: context analysis and planning, installation, support and production start-up with acceptance testing.
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95% customer satisfaction with deployment of our solutions *
Our approach in four clear steps
Analysis and planning
Verification by project manager of modules/functions to be implemented versus what has been ordered. Scheduling of installation dates for vehicles and software training. Configuration of the environment (e.g. activate modules, create administrator roles, import drivers, create groups, etc.)
Installation
Installation plan prepared by an outside installer, a certified AddSecure training/coaching partner and/or your workshop managers. All installation work must be performed by certified personnel for warranty conditions to apply.
Support
Full training in the use of AddSecure FMS platforms or RoadView with the implementation of all purchased service modules. Regular follow-up between the two project managers (AddSecure and client). On the AddSecure side, all actions and tasks are tracked in a CRM. Every project requires change management. Our teams have extensive experience in reassuring and supporting your employees.
Project closure
After rollout, organize a closing meeting with a full assessment of the state of the fleet and final validation of all devices. The file moves from project status to production status. Your contact person becomes customer service for the duration of the contract.
We tailor our services to your needs
As a customer and key relation of AddSecure, you get a skilled team of professionals that will ensure the successful implementation of your fleet and transportation management projects. A sales manager and a pre-sales/project manager, both from your region, support you from the definition of your needs to the implementation of the solution. The teams involved maintain a 360° overview of the project thanks to a task manager permanently accessible to the entire team.
Make a success of your fleet management project
Take advantage of our extensive project management experience and expertise with our professional customized services.
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The customer journey at AddSecure
You rate our service level!
Because we want to continuously improve the quality of our customer service, we have introduced two satisfaction surveys: the tNPS, which is conducted after every interaction with our customer service, and the rNPS, which is sent to decision makers annually. We aim to score more than 50 out of 100 points.
Our customer service team provides prompt after-sales support tailored to your needs.
This includes creation of requests in an incident management system and efficient follow-up, with predefined resolution times depending on the urgency of each request (access to incident tracking history via a CRM).
Sales, administration & billing.
These services are responsible for managing orders, monitoring contracts, financing files, service invoices and Return Material Authorization (RMA) procedures.
* Source: based on a standardized AddSecure questionnaire sent to clients after project closure.