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How can installers effectively manage the staggered 2G and 3G shutdowns?

The ongoing shutdowns of 2G and 3G networks has already begun across the UK, with different mobile operators working to different sunsetting timelines. This shutdown will affect approximately 2.4 million outdated systems, that rely on the networks for their main or backup pathway, with some at risk of ceasing to function. Installers need to proactively upgrade systems to get ahead of these rolling shutdowns and manage the transition effectively.

AddSecure Alarm Signalling
2G and 2G shutdown

What should installers be doing to tackle the shutdown?

1. Conduct an audit

Proactively identifying which systems need to be upgraded will allow installers to efficiently manage and prepare for numerous upgrades in a short time period. Prioritise the units in order of when their network deadline is to ensure the most critical systems are upgraded first.

2. Select a future-proofed system

There are still many 2G units being sold on the market, so it’s crucial that installers double check that they are selecting units that have 4G capabilities. With units that require a dual path, coupling it with fixed-line broadband with 4G radio will ensure added resilience.

3. Alert customers to the shutdown

Customers may not be aware of the shutdown or the impact it will have on their security systems, with some maybe even thinking that it’s an upselling tactic. Being able to explain the situation, the benefits of having a future-proofed system and the risks of choosing not to upgrade will make for a smooth transition. Your trusted supplier can be a useful resource for help with educating customers.

4. Update legacy systems

Getting round numerous systems for upgrades can be a daunting task. However, with efficient planning, installers can couple the upgrades with routine servicing visits to minimise time pressures.

What are the benefits of upgrading now?

The staggered timeline may give some installers a false sense of security, but leaving upgrades to the last minute has some serious risks.

The shutdowns will undoubtedly put pressure on the supply chain, with a spike in demand limiting the supply of suitable equipment. Installers risk their customers missing out on a needed upgrade, or having a delay in upgrading technology, because of future-proofed units selling out.

Installers also risk not having enough time to upgrade all of the units they are responsible for before operators shut down their networks. With various deadlines from different network providers, installers need to have a good idea of which customers to prioritise so that no one is missed.

Changing security systems can affect insurance policies, and it’s vital that customers have enough time to inform and update their policies where relevant. This can be a lengthy process for some, so getting ahead of the shutdown will ensure an efficient process.

The benefits of AddSecure NGP units:

AddSecure’s NGP units are:

  • Future-proofed: Enhanced with 4G capabilities, with dual pathway options available.
  • Secure: The units have been purpose-built and specifically designed for security alarm systems.
  • Reliable: A future-proofed system, it is completely free from legacy traffic and other dependencies providing a clear, uninterrupted service for customers.
  • Seamless installation: NGP units are quick and easy to install, minimising time needed onsite.

To find out more contact our dedicated team or download our sunsetting guide.