BT Redcare has shut down
How to support your customers to ensure service continuity and security.
Do you have a BT Redcare alarm signalling unit?
BT Redcare has shut down, as of December 15, 2025. AddSecure has seamlessly migrated the entire NGP portfolio (Essential, Advanced and Ultimate ranges) onto our secure and resilient platform - these existing NGP alarm signalling units will continue operating as normal. However, older units that relied on BT Redcare Secure, Classic, or GSM have ceased functioning - leaving your customers vulnerable to security risks and operational disruption.
Legacy units and suggested replacementsWhat should you do?
Get in touch with AddSecure now to discuss your options. Together, we’ll craft a tailored migration plan that ensures a seamless and stress-free upgrade.
Why should you choose AddSecure?
Fast & easy ordering
Simplified processes to get replacements quickly.
Tailored transition plans
Expert advice to minimise disruptions for your customers.
Unrivalled technical support
Our seasoned engineers are always just a call away.
Q&A
How have AddSecure supported alarm installers during the transition process?
How do customers order replacement equipment or devices moving forward?
How do I order an AddSecure NGP solution?